Frequently Asked Questions


What makes the KIWY Mask so special?


We made these masks because we couldn’t find masks that were effective, easy to keep on you, and comfortable to wear. Why do other masks use uncomfortable ear straps? Or mess up your hair? Or worse, slip all the time and require constant fussing? Just keep a Kiwy around your neck when you’re out of the house and pull it up when you need it. Comfortable and convenient.

So how is the KIWY different from a gaiter, buff or bandana?


Gaiters stretch too much and sit right against the face. Buffs really bunch up around the neck, and are pretty stretchy too. And bandanas are too loose and need to be tied.

The Kiwy essentially replaces these options, and does a better job of it. You keep it around your neck, but it’s light enough and small enough that you almost forget you’re wearing it. When you need it, you just pop it up over your nose with 2 fingers. Two layers of high quality fabric block viral droplets, and a soft elastic band softly tensions across your nose and cheeks to hold it in place. Because of the way the Kiwy is designed, the fabric is held away from your face, so you can breathe easily but are still protected.

What’s the best way to measure our faces/determine our size.


We like to take a piece of string (make sure it’s not stretchy) or a flexible tape measure and hold one end on our nose bridge. Loosely bring the other end straight down your face, under your chin and back to your throat, and measure it. Simple. If it's 7" or less, go with a small. More than 7", go with a large. For beards, we always recommend a large.

How do you put a KIWY on?


Ok, this one is pretty easy. Make sure the elastic is facing up. Fasten it around your neck. Raise it up over your nose and mouth, sitting on the bridge of your nose. If you can feel pressure on your nose, it’s too tight. Just readjust the velcro a bit looser. The idea is that it barely presses on your nose and cheeks. You want the lightest pressure that keeps the mask on your face when you open your mouth or move around.

What are your masks made of?


We sourced high grade, 97% organic cotton/3% spandex for these masks. While more expensive than 100% cotton, it gives the masks their premium feel and a tiny, tiny bit of stretch that keeps you safe while feeling comfortable. The CDC recommends 2 layers of high quality cotton for a better level of protection.

Do you offer wholesale? How about customization?


Yep! We offer wholesale quantities at discount so you can resell them in your salon, restaurant, shop or any other business. We can offer customization on large orders. Just email us at info@kiwymask.com and we will get back to you ASAP.

 

Why is there an extra strap?

We made these masks to fit practically everyone.  But, of course, everyone's face is beautifully unique.  The included extender strap allows for customization so you can enjoy a comfortable fit while keeping it with you.



What is your refund policy?

We have a 10-day refund policy, which means you have 10 days after receiving your item to request a refund.  Due to COVID-19, we cannot accept returns.   You may be refunded on your original payment method - less shipping. Please remember it can take some time for your bank or credit card company to process and post the refund too.

Damages and issues 

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

 To request a refund, you can contact us at info@kiwymask.com.

When will I receive my shipment?

All orders are processed within 1 to 2 business days (excluding weekends but excluding holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped.

Does Kiwy ship internationally?

We ship anywhere in the United States and internationally.

When will my order arrive?

Standard Domestic orders typically arrive with 4-5 days.

Shipping rates:

All rates are calculated at checkout.   Domestic orders over $25 enjoy free shipping.